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Account FAQs

What you need to know about your account


For customers who have relationships with both CBA & NC

You can choose to maintain both accounts. Should you wish to close one and consolidate, we can do so at your request at no cost.

No, we will recommend one relationship manager to handle your relationship to provide a seamless experience.

For customers who have relationships with either CBA & NC

No, you will retain your existing account number.

Yes, you will have access to the same if not more services as you have been enjoying now.

No, you will continue to enjoy your existing tariff.

Yes, we will be operating as one bank and therefore all your payment instruments will be real time.

Yes, you can continue to use your current cheque book. Your new brand cheque book will be issued to you within 6 months after the merger; appropriate notices will be issued to you when they will be ready for collection.

No, you will not be charged for any forced one-off migration.

Please refer to your existing Relationship Manager, Contact Centre on 0800222123/ 0800222123/+256 312188400 or your nearest branch. You can also reach us on email:

You will be able to reach us through any of our existing social media handles and contacts.