Your wellbeing is our priority. A message to our customers on COVID-19
Account FAQs
What you need to know about your account
FAQs
For customers who have relationships with both CBA & NC
What will happen if I have two similar accounts at CBA and NC?
You can choose to maintain both accounts. Should you wish to close one and consolidate, we can do so at your request at no cost.
Will I have 2 relationship managers now?
No, we will recommend one relationship manager to handle your relationship to provide a seamless experience.
For customers who have relationships with either CBA & NC
Will my account number change?
No, you will retain your existing account number.
Will I have access to the same banking services as before?
Yes, you will have access to the same if not more services as you have been enjoying now.
Do I expect a change in my current tariff?
No, you will continue to enjoy your existing tariff.
Will I get instant credit for my CBA and NC cheques?
Yes, we will be operating as one bank and therefore all your payment instruments will be real time.
Can I still continue using my cheque book?
Yes, you can continue to use your current cheque book. Your new brand cheque book will be issued to you within 6 months after the merger; appropriate notices will be issued to you when they will be ready for collection.
When you migrate my cheque book/debit card to the new bank, will you charge me?
No, you will not be charged for any forced one-off migration.
Who should I refer account queries to?
Please refer to your existing Relationship Manager, Contact Centre on 0800222123/ 0800222123/+256 312188400 or your nearest branch. You can also reach us on email: contactug@ncbagroup.com
Which contacts (Tel and Email) and social media handles can I use for my queries?
You will be able to reach us through any of our existing social media handles and contacts.