Your wellbeing is our priority. A message to our customers on COVID-19
MoKash FAQs
All you need to know about MoKash
FAQs
What is the campaign objective?
This is a campaign to drive repayments for loans. It is going to run for 8 weeks beginning on the 17th May 2021. This will however, not include outstanding loans on recycled lines.
Who Qualifies for the Loan Repayment Campaign?
Any customer who makes a loan repayment with in the 8 weeks campaign period. Any customer who pays their loan in full enters a draw and has a chance to win in our weekly draws and in the Grand Draw to be held at the end of the campaign period.
Exemptions
Loans on recycled lines.
MTN Uganda, NCBA Uganda, MoKash Debt Collection Agents and Quest Holdings Limited Staff
Customers who will have won in previous weekly draws
Is this for a limited period?
This campaign will run for a limited period of time. It is scheduled to run for 8 weeks from 17th May 2021 to 11th July 2021, with a Grand Draw scheduled for Friday 16th July 2021.
What exciting rewards are up for grabs?
UGX 1M per person to be won by 10 lucky winners every week
UGX 5M per person to be won by 3 grand draw winners at the end of the 8 weeks campaign.
For customers whose limits were reduced to zero (0), loan limits will be reinstated to a maximum limit determined by the bank.
Winnings shall be deposited in the winners’ MoKash Savings accounts
How much should a customer pay to qualify for the campaign?
A customer should settle their outstanding MoKash loan balance in FULL. This means that they need to pay the outstanding principal loan amount as well as any outstanding fees.
When will the draw for the winners be done?
Weekly draws shall be done on Fridays not gazetted as public holidays starting with the second Friday after the campaign kicks off.
Where the Friday is a public holiday, the draw will be done on the next working day
How will the winners be notified?
The winners will be contacted via phone call from 0312120000. They will also receive a message from MTNMoKash.
When will the winners receive the prizes?
On Fridays, not gazetted as public holidays starting with the second Friday after the campaign kicks off.
Where the Friday is a public holiday, then the draw will be done on the next working day, and funds will be received on the same day.
Will the amount rewarded be deposited to the customer’s MoKash Savings account or Mobile Money wallet?
The amount will be deposited to the Winners’ MoKash Savings account.
Will there be any charges on moving the money from the MoKash Savings account to the Mobile Money wallet?
No. There are no charges applicable.
How long will it take for the customers’ limit to be reinstated?
MoKash loan limit reinstatement will be done in 48 hours.
How will the customer know when the limit has been re-instated?
The customer will receive the following SMS confirmation.
Y'ello. Thanks for fully repaying your loan. Your New Loan Limit of UGX xxxxxx is now accessible. Always pay your MoKash loans within 30 days.